Shopify Tech Platform Is Overwhelmed by Jeffree Star and Shane Dawson ConspiracyPalette Launch

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A pair of extremely prominent YouTube (GOOGL – Get Report) influencers on Friday were set to launch their long-awaited makeup line over Shopify (SHOP – Get Report) — and according to a number of tweets, their plan hit a wall as the e-commerce provider’s technology collapsed on their site under the demand from customers.

Jeffree Star and Shane Dawson had created the Conspiracy line of eyeshadow, lipstick and accessories. Here’s responses from the creators:

dennis hegstad

@dennishegstad

I highly doubt shopify is down because of a launch from 1 store. they have 1,000,000 stores…. and a lot of stores with a lot more daily traffic.

It’s a platform issue.

Shane Dawson

@shanedawson

it’s shopify. been confirmed. they are working on it with us now

118 people are talking about this

Shane Dawson

@shanedawson

IM SO SORRY! my heart is breaking. i don’t know what to do but jeffrees team and the shopify team have been doing everything they can. we are all in a room pulling our hair out to make this work 😓😓😓😓😓🙏🏻 https://twitter.com/bambifl_/status/1190332834021597184 

Nicole🐥@bambifl_

I legit had everything in my cart I put my card info I did it all and then it took me right back here I’m gonna cry @JeffreeStar @shanedawson

View image on Twitter
View image on Twitter
11.4K people are talking about this

Shopify couldn’t immediately be reached for comment.

The Ottawa company’s shares were up 0.5% at $315 in trading Friday. The stock is down 23% since it hit a 52-week high above $409 late in August.

Shopify was previously a holding in Jim Cramer’s Action Alerts PLUS. During his September members-only conference call, he explained why he exited the position on the stock’s near parabolic move higher.

Here are some tweets from irate customers who failed to see their purchases go through:

Ashley@ashlessme

Rip to all of us with this page right now 😂. I’ve been trying for an hour and 15 minutes

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58 people are talking about this

thisonelamename@thisonelamename

I’m pissed at They had MONTHS to prepare for what was CLEARLY going to be a massive event. They bombed in minute one. I’m still trying because according to Jeffree cosmetics I have the palette in my cart.

47 people are talking about this
source – thestreet

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